Spring 2017- Widgets, Clicks, and Tweets

Working in the wireless industry for the last decade, I have seen first hand how quickly technology changes, and its impact on consumers.   Within a matter of 15 years, we went from a phone being a basic communication tool... To becoming consumers primary source of information; where you can connect with the world, run your businesses, and communicate with others; all with a touch of your screen. Can you imagine what type of adjustment that is for a consumer who is not considered "techie"? What about for an associate selling wireless devices and solutions to consumers? My company has been challenged with making sure our front line customer facing associates have the knowledge and skills needed to help serve customers.  As technology shifted, our training tools however had not made the jump.  Associates were more in tune with their social media accounts, or activities on their phone rather than reading through paper documents, taking web based traini...

     We've all had those days. You know, those days when you are running around trying to get it all done and running into one problem after the other. Well, that's the kind of day I had today. After making lunches, getting kids off to school, working a full day, and making it just in time to my son's volleyball game across town, I decided to stop at the grocery store to grab something to make for dinner. Between acting as mediator to my bickering kids on what type of cereal we should get and trying to intercept the candy and cookies being tossed into the cart, I was ready to check out and go home. As I set all the items onto the conveyor belt and move to the cashier, I am stopped in my tracks. I forgot my purse. With no cash and no credit cards, how will I pay? I had no choice but to abandon my cart and serve macaroni and cheese for dinner. I'll be honest, the kids were thrilled.      One thing that I recently learned about that w...